Returns & Exchanges

If you are not 100% satisfied with your item, simply return it within 30 days of delivery in new condition and we will refund your payment or exchange your ring size. We are unable to refund or exchange items that show signs of being used.

Made-to-order items cannot be returned or exchanged (silver and gold jewelry).



Returns:

  • Item must be received within 30 days of delivery date.
  • Item must be in new and unused condition. We are unable to refund items that show signs of being used.
  • Include your order confirmation email with your returned item.
  • Please mail jewelry in a bubble/padded envelope so it will not go through the mail machine.
  • Please consider adding a tracking number to your package.



Ring Size Exchange:

  • Ring must be received within 30 days of delivery date.
  • Ring must be in new and unworn condition. We are unable to exchange rings that show signs of being worn.
  • Include your order confirmation email with your returned item. Write the size you need for the exchange.
  • Please mail jewelry in a bubble/padded envelope so it will not go through the mail machine.
  • Please consider adding a tracking number to your package.


Please contact us at support@christianteenshop.com if you need to return an item or have any questions not answered here.